About Us 
Nymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use AI & Computer Vision to consistently and reliably cook the best food for our users 
See it in action: https://bit.ly/hownymbleworks
Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs like Accel. 
About this role:
Working at Nymble means that you get to work on a product that is truly one of a kind and comes with its own set of challenges - you won't just be a core member of our team but a part of our product's history.
As a Customer Experience Associate, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
What will my work responsibilities look like if I join Nymble?
In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –
- Manage all customer-centric communication channels – apps & website chat flows while maintaining process metrics
- Handle customer concerns & requests - direct them towards appropriate solutions/alternatives and follow up with cross-functional teams to ensure customer satisfaction.
- End to End ownership of customer relationships. This is an external-facing role where you shall be in direct touch with our users based in the USA
- Effectively manage the customer lifecycle pipeline through CRMs tools.
- Ensure streamlining, identifying any roadblocks in processes, and communicate to management
- Working on Community Engagement strategies to improve user engagement and retention to minimize churn
What makes you a match for us?
- Exceptional English communication with clear diction – the experience of supporting US-based customers/clients is a plus
- Should understand the product Ins and Outs and be able to communicate the same effectively
- Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
- Should be process-driven, an effective communicator, and appreciate a dynamic work environment
- Patience, empathy, strong interpersonal & relationship building skills
- Willingness to work on US timings (10 pm to 7 AM IST)
Work timings:
Rotational between India and US timings (Pacific Time)
